Help Desk Technician

At Janicki Industries, we turn complex ideas into real-world solutions through advanced engineering and manufacturing. Our teams design and build innovative structures, tooling, and systems that support industries including *aerospace, space, defense, marine, and architecture*.

Across every role, from engineers and technicians to operations and support teams, our people help solve challenging problems, push the limits of design and manufacturing, and create solutions that make a lasting impact.

Department Summary

Janicki’s Washington IT Help Desk supports employees across Janicki’s Washington facilities by providing front-line technical support for computers, phones, printers, applications, audio-visual equipment, user workstations, and other workplace technology. The team helps keep office, engineering, and manufacturing operations running by responding to support requests, troubleshooting hardware and software issues, coordinating with other IT teams, supporting workstation setup and moves, and maintaining accurate support documentation. This role may provide assistance at multiple Washington locations and help ensure employees receive timely, professional, and effective technology support.

Roles and Responsibilities

• Responds to telephone, email, online, and in-person requests for technical support
• Identifies, researches, and resolves technical problems of moderate complexity
• Installs, troubleshoots, and repairs computer systems and computer equipment
• Documents, tracks, and monitors work using applicable systems and tools
• Coordinates with other teams or departments to resolve user problems
• Helps move computer equipment and set up new computer stations
• Travels to various Janicki locations to provide on-site assistance as needed
• May train, coach, and assist less experienced team members
• Assists others with server and networking hardware installs

The Help Desk Technician has three levels of competency to be determ...