Help Desk Technician - Internal

Overview

Join our dynamic IT support team as a Help Desk Technician - Internal, where your technical expertise and customer service skills will drive seamless technology experiences for our internal users. In this energized role, you will be the first point of contact for resolving a wide range of hardware, software, and network issues, ensuring our organization’s IT infrastructure operates smoothly and efficiently. Your proactive approach and problem-solving skills will empower colleagues across departments to stay productive and connected. This position offers an exciting opportunity to develop your IT support career within a collaborative and innovative environment.

Essential Duties & Responsibilities

• Communicate with administration, employees, and other departments to coordinate efforts, facilitate solutions
• Ability to work with remote personnel to diagnose and repair issues in the field
• Comply with industry standards, safety rules and regulations, as well as company policies and procedures
• Responsible for maintaining an inventory of equipment utilizing company software
• Install and support in house desktops, laptops and printers
• Primary point of contact for company issues with desktops, laptops and remote connectivity
• Configure company phones and MDM software for phone security and management
• Attends weekly meetings
• Install network and server equipment in data center and communication rooms including cabling and power
• Assist with analyzing and resolving network hardware and software problems; checking systems for alarms, taking appropriate corrective action and working with tech ops to resolve network problems
• Performs other related duties as assigned

Minimum Qualifications (Knowledge, Skills & Abilities)

• Ability to work individually or in small groups
• Effective listening and communication skills in client support driven environment
• Demonstrate proficiency in typing, grammar, and internal communication tools
• Proficiency in Microsoft products including Word, Excel, and MS 365
• Proficient in Google Office Suite
• Able to explain technical issues to technical and nontechnical employees & clients

Preferred (not required) experience

• Proficiency with Windows Desktop Operating Systems (Win10, Win 11)
• Familiarity with Snipe-it or other asset management software
• Familiarity with MDM software (IBM Security MaaS360 or other MDM software)
• Familiarity with McAfee/Trellix Anti-Virus software
• Ability to script/program and automate tasks

Work Environment

• Must pass a criminal background check and drug test
• Must pass HIPAA compliance test
• Must be authorized to work in the United States
• Working Hours: 8:00 AM to 5:00 PM in office 5 days/week
• Occasional evening and weekend work may be required as job duties demand
• Location: 405 State Hwy 121 Bypass, Suite B240 Lewisville, TX 75067
• Travel: None

Pay: $45,000.00 - $55,000.00 per year

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s)

* Will you now or in the future require employment visa sponsorship to work legally in the United States?

Location

* Lewisville, TX 75067 (Preferred)

Ability to Commute

* Lewisville, TX 75067 (Required)

Work Location: In person