Help Desk Technician

Position Type

Full timeType Of Hire :

Experienced (relevant combo of work and education)Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

NOTE: This role is 5 days onsite supporting our Banking client in Fairfield, CA.

Hours are Tuesday, Wednesday, Thursday, and Sat 7:00 A.M. – 3:30 P.M. – Fridays are 10:00 A.M. – 6:30 P.M.

About the team

:

FIS’ Systematics Account Team supporting our client works onsite with our client providing technology support services for key areas supporting their business objectives. Our team is comprised of both tenured FIS senior level subject matter experts and experts that are relatively new to the FIS family. Our team works closely with each other and with our client partners without the classic vendor/client barriers. We are one team working towards successfully achieving common business goals.

What you will be doing

This is a helpdesk position that is responsible for supporting WestAmerica branches, back office, and the network/system admin teams. The three-person team works in a raised floor area of a data center and works to ensure coverage during branch business hours. You will build essential technical skills in a Windows operating environment. You will be responsible for fielding customer calls and providing hands on support using direct and remote support skills.

• Continuously monitors and controls status and performance of on-line network systems.
• Supporting 800-900 users
• Works with technicians involved with proper maintenance and operation of telecommunications systems and equipment.
• Identifies network problems, isolates root causes, and initiates corrective action. Escalates unresolved proble...