Help Desk Specialist 3

Overview We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You’ll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in El Segundo, CA

Responsibilities * Provide exceptional technical support for end-users, remote staff, and IT systems teams. * Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication. * Diagnose and resolve complex hardware, software, and network issues. * Install, configure, and update software and hardware as needed. * Support purchasing, receiving, shipping, and management of equipment inventory. * Contribute to IT improvement projects and tactical plan implementation. * Document issues, resolutions, and system changes in a service desk platform. * Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization. * Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory. * Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels. * Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement. * Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization. * U.S. citizenship and ability to obtain/maintain a security clearance.

Additional Skills

* Experience with Okta Multi-Factor Authentication. * Strong familiarity with Exchange and Office 365. * Printer installation and configuration. * Basic Windows Server administration. * Intune application management. * Strong exposure to enterprise IT processes, including hardware lifecycle management. * Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement

Compensation & Benefits

* Salary Range: $60,000–$70,000/year DOE. * We offer a generous benefits package including: + 100% company paid Medical, Dental and Vision + 100% company paid Retirement + Paid Time Off on top of company recognized Holidays + Paid Sick Leave.

This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles

Education

* High School Diploma Required

Education Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 2 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.

### Full-Time

### Security Clearance

people ### Mid-Level

business ### On-site

Benefits We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

### Health & Welfare

Company Paid * Major Medical Insurance for employees and family members * Dental Insurance for employees and family members * Vision Insurance for employees (employee-paid for family members) * Group Life Insurance * Accidental Death and Dismemberment Insurance * Travel Accident Insurance * Long-Term Disability

Voluntary * Short-Term Disability * Supplemental Life Insurance * Flexible Spending Account (pre-tax deferrals for health care expenses) ### Retirement

* Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.

* Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period. ### Time Off

Tecolote’s generous paid time off benefits give employees the flexibility they need to relax, recharge and take care of the unexpected.

* Annual Leave * Bereavement Leave * Holidays * Jury Duty/Witness Leave * Military Leave * Sick Leave Location

Los Angeles Operations

2120 East Grand Avenue, Suite 200

El Segundo, California 90245

(310) 640-4700

Tracking Number

019-26-4