Help Desk I

Important Information Regarding Application Process

Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the *"Apply Now"* link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

SUMMARY

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team in Help Desk! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

In this role, you will provide support to our 900+ employees and maintenance within the bank?s computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and technology-related equipment to ensure optimal performance and troubleshooting problems (in person, by desktop remote, over the phone, or via email) in a timely, professional, compliant, and accurate manner. This position requires on-site work.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.

* High School Diploma or GED completion by the end of your graduating year is required. * 1-2 years of experience installing and supporting technical work required in: + Microsoft Windows Desktop OS, Active Directory, M365 + PC Deployment + Basic Cybersecurity Awareness + User Networking, VPN, TCP/IP Troubleshooting + IOS and Android devices * Certifications/Licenses preferred: + A+/N+ Certification + Other industry certifications * Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required. * Commitment to dem...