Help Desk Administrators / Service Management

Job Title: Help Desk Administrators / Service Management

Location: Elkhart, IN -Remote

Duration: 6 months

**100% REMOTE**

Job Description

Responsibilities

* Assist Service Management in Re-IP'ing laptops and managing DHCP reservations. Understand IP change impact on end users reservations. * Understands IP changes and their end-user impact. * Hands-on AD work — user/group coordination, permission troubleshooting, stale account and group cleanup. * Web app scanning — full lifecycle * Scan every server on Windows AND Linux, * Build remediation list, * Write remediation plan, * Drive issues to resolution.

Required Skills

• Re-IP / DHCP Reservation Management
• AD coordination, troubleshooting & cleanup
• Scan every server.
• Assist in writing the remediation plan.
• Help drive issues to resolution.
• Both Linux and Windows environments. (Nessus, OpenVAS, OWASP ZAP, or similar)

Nice to Have

• Nessus / OpenVAS / OWASP ZAP
• Linux command line (basic)
• Vulnerability report writing
• SCCM / Intune / MDM
• Basic scripting (PowerShell or Bash)
• ITIL / ServiceNow