(1099) Help Desk Technician Level 3

About BlueAngle

BlueAngle is a fast-growing managed service provider specializing in M&A IT integration, infrastructure, and cybersecurity services for mid-market to enterprise clients. We're looking for a seasoned Help Desk Technician – Level 3 to join our team on a contract (1099) basis as a senior technical anchor for our most complex infrastructure and platform challenges. In this role, you'll operate at the top of our technical escalation chain, owning critical system availability, driving root cause analysis, and mentoring the engineers around you. If you thrive in high-stakes environments, take pride in keeping critical systems running at peak performance, and want to do meaningful work alongside a sharp, collaborative team, we'd love to hear from you.

Role Overview

Level 3 Technicians are senior engineers who handle the most complex issues related to infrastructure, telephony, and virtualization platforms. They provide escalation support and maintain high availability for critical systems.

Key Responsibilities

• Manage telephony systems (VoIP, PBX, Teams Voice).
• Administer on-prem and cloud servers (Windows Server, Linux optional).
• Oversee virtualization platforms (VMware vSphere, Hyper-V).
• Monitor and troubleshoot virtual machines and host servers.
• Handle resource allocation, snapshots, vMotion, clustering.
• Perform patch and vulnerability management.
• Deliver root cause analysis (RCA) reports for major incidents.
• On call required

Technical Knowledge & Tools

4 to 5 years of experience with:

• IT Managed Services Provider
• VMware ESXi / vSphere, Hyper-V.
• Windows Server (AD DS, DHCP, DNS).
• Storage systems (SAN/NAS management).
• Cloud infrastructure (Azure IaaS, AWS EC2).
• Advanced networking (firewalls, routing, VLANs).
• Monitoring & automation platforms (SolarWinds, Datto, Auvik).

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• VMware Certified Professional (VCP-DCV)
• CompTIA Security+ or CySA+
• ITIL Intermediate or higher

KPIs

• Critical Incident Resolution: 90%+ within SLA
• Root Cause Analysis Reports: 100% of major incidents
• System Availability: 99.9%+ uptime
• Change Success Rate: 95%+ without rollback
• Mentorship Contribution: 1–2 sessions/month

Pay: $30.00 - $40.00 per hour

Experience

• IT Help Desk: 4 years (Required)
• IT infrastructure: 4 years (Required)

Work Location: Remote