Epic Technical Support

About the Role

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We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability.

Why You’ll Love This Role

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• 100% Remote Work – work from anywhere in the U.S.
• 100% Employer-Paid Medical Insurance
• $1,500 Annual HSA Contribution
• Generous Paid Time Off
• 403(b) Retirement Plan
• Professional Development & Education Assistance

Key Responsibilities

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### Technical Support & Issue Resolution

• Provide advanced troubleshooting and technical support for Epic systems and related technologies
• Research, diagnose, and resolve complex IT issues in a timely manner
• Act as escalation point for high-priority incidents and critical system issues
• Create, track, and prioritize tickets within the IT change management system

### System & Project Support

• Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks
• Review and follow up with internal IT teams on ongoing initiatives
• Collaborate with third-party vendors to validate configuration and functionality within Epic environments
• Plan and execute deployment of Epic end-user devices in coordination with local IT teams

### Collaboration & Training

• Work closely with internal IT teams to ensure continuous service delivery
• Lead and participate in internal and external trainings for IT staff and end users
• Maintain clear communication with stakeholders regarding issue status and project updates

### Documentation & Compliance

• Create and maintain system documentation, support procedures, and application configurations
• Follow IT policies,...