DevOps Specialist (Remote US-Based – Pacific Time zone)

About Messagepoint

Messagepoint is a privately owned software company providing an AI-powered SaaS solution that enables enterprises to manage and personalize customer communications with greater speed, accuracy, and control. Our award-winning platform empowers business users to create and optimize compliant, personalized communications across digital and print channels using advanced content intelligence and large language models.

Messagepoint is headquartered in Toronto, with employees located throughout Canada, the United States, France, and the United Kingdom.

About the Role

We are looking for an experienced DevOps Specialist to join our Cloud Operations team. This role will be responsible for operating, automating, securing, and continuously improving our AWS cloud infrastructure supporting both traditional SaaS workloads and emerging AI-powered products.

The ideal candidate will have strong hands-on experience with AWS, Infrastructure as Code, Kubernetes, automation, CI/CD, PostgreSQL/Aurora, Linux, security, and observability, along with an interest in supporting modern AI/LLM platforms, AI agents, and Model Context Protocol (MCP) services.

The successful candidate should be comfortable taking ownership of production systems, troubleshooting complex infrastructure and application issues, and continuously improving reliability, security, automation, performance, and cost efficiency.

Key Responsibilities

Cloud Infrastructure & DevOps

• Support day-to-day AWS Cloud Operations and DevOps activities while continuously improving operational standards and best practices.
• Design, provision, maintain, and optimize highly available and scalable infrastructure within AWS.
• Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, AWS CloudFormation, and Ansible.
• Develop and maintain automated infrastructure provisioning, deployment, configuration, upgrade, backup, and recovery workflows.
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