Client Services System Administrator

Salary

$27.52 - $34.40 Hourly LocationCounty Office Building, NC Job Type Full-time Job Number 100315 Department IT Opening Date 07/06/2026 Closing Date 7/13/2026 11:59 PM Eastern DESCRIPTION

BENEFITS

QUESTIONS

Job Purpose

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The Client Services System Administrator is a dual-role position combining advanced end-user support with system administration responsibilities. This role will act as a primary point of contact for Identity Management (IAM). This includes tasks like creating and managing user account, implementing IAM policies, and trouble-shooting access related issues. This position requires a strong understanding of multiple IT systems too include Microsoft operating systems and Office365 products, Active Directory, virtual servers. The position shall possess a customer-centric approach, exceptional problem-solving skills, and a strong desire to learn and grow within an IT environment. This position will gain hands-on experience in server management, network support, and infrastructure maintenance.

Responsibilities

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Client Support

• Advanced Troubleshooting & Resolution: Provide expert-level technical support to end-users for complex hardware, software, network, and application issues that cannot be resolved by first-level support. This includes diagnosing root causes and implementing solutions for persistent or difficult-to-replicate problems.
• Deploy new laptop and desktop to end-users as a part of asset management. New hardware will be documented in the departments ITSM platform.
• Application Support: Offer in-depth support for business-critical applications, including configuration, troubleshooting errors, and liaising with vendors when necessary.
• VIP Support: Provide dedicated and proactive IT support to executive staff and high-priority users, ensuring minimal disruption to their work.
• User Training & Guidance: Develop and d...