System Administrator

Salary: $70,000 - $75,000 per year

Job Description

As a System Administrator at Appalachian Network Services Inc, you will be the final escalation point within our IT support department, crucial for ensuring optimal performance, security, and reliability of all IT systems. This role demands a deep understanding of a wide range of IT systems and a commitment to solving complex network and server issues across multiple client environments.

Key Responsibilities

• Serve as the highest escalation point for the Helpdesk, troubleshooting complex technical issues related to networks, servers, and IT systems.
• Administer, maintain, and optimize network equipment, including routers, switches, and firewalls, ensuring high performance, reliability, and security.
• Manage and maintain camera and access control systems, ensuring operational functionality and security.
• Support voice and audio/video systems, managing any issues to ensure optimal performance.
• Implement and maintain robust data backup and recovery solutions, safeguarding critical client information.
• Provide expert support for Microsoft Server environments, including installation, configuration, and maintenance.
• Collaborate closely with the Helpdesk team to improve support processes and develop knowledge base articles to aid in problem resolution.
• Monitor system performance and capacity, proactively addressing potential issues to prevent system failures.
• Conduct regular security audits and vulnerability assessments, implementing necessary security measures and updates.

Additional Duties and Responsibilities

• Provide high-level technical guidance and support to both clients and internal teams.
• Lead and contribute to IT infrastructure projects, ensuring successful execution and alignment with strategic IT initiatives.
• Engage in continuous learning and certification to keep up-to-date with the latest technologies and best practices in IT security and system management.
• Con...