AMS - Technical Support Specialist

Don't skip a beat, apply to JAM Industries!

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

SUMMARY

We are currently seeking a Pro Audio Technical Support person to join our American Music & Sound Support Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Report to the Manager of Technical Support.
• Provide technical support to clients and dealers via phone and email.
• Assist with product information, troubleshooting, and technical questions.
• Develop a strong understanding of assigned product lines and common technical issues.
• Diagnose product problems and recommend appropriate solutions.
• Educate clients on the correct setup and use of products.
• Support a wide range of customers, including: Sound and touring engineers, DJs, Artists, Dealers, and everyday end users
• Adjust the level and style of technical support based on each customer's technical knowledge.
• Provide dealers with appropriate technical and pricing information.
• Support Pro Audio, keyboard, and DJ product lines, including: Allen & Heath, Nord, CAD, Fostex, Reloop, and other keyboard and DJ brands.

MINIMUM REQUIREMENTS

• D.E.S (High-School leaving) preference will be given to those with technical experience or training.
• Proficiency with Microsoft Office Applications.
• Excellent communications skills (written/verbal) and interpersonal skills.
• Demonstrated organizational ability and follow-through.
• Demonstrated ability to work in a fast paced, dynamic environment.
• Demonstrated ability to work harmoniously in a team as well as autonomously.
• Must be able to work Canadian Holidays that do not correspond with US holidays
• Strong attention to detail.