Tier 2 Technical Support Engineer - NY

PLEASE NOTE

The position hours are 9 am - 6 pm Eastern Standard Time (New York City time zone)

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance.

* Support + Windows 10 and Window 11 devices + Troubleshoot various printers and scanners from MFP Laser to Inkjet + Business class software for small and medium-sized businesses + 365 account management + On-Prem and Azure AD account management. + VOIP Phone systems + eFax troubleshooting + Network devices (Switches and Access Points) + On-Prem applications and services + File server permissions and architecture * Client interactions + Coordinate with the client daily to ensure expectation is managed + Positive client engagement + Maintain positive return on the CSAT survey + Coordination between client and vendor for incident resolution * Documentation + Able to comprehend and follow SOP + Update SOP and team when processes change + Create new supporting documents for discoveries as the...