Tier 2 IT Support Specialist

Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.

Position Overview

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The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal on-site supervision.

Work Schedule & Remote Requirements

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This is a fully remote, after-hours position. The assigned shift will be identified during the hiring process. Support is provided across three coverage windows:

• Evening shift: 4:30 PM – 1:00 AM.
• Overnight shift: 1:00 AM – 8:30 AM.
• Mixed/weekend shift: a combination of hours that includes a weekend shift of 8:00 AM – 4:30 PM.
• Reliable high-speed internet connection and a secure, distraction-free home workspace are required.
• Ability to work independently with minimal direct supervision during evening, overnight, and weekend periods.
• Availability to wo...