Technical Support Representative

Technical Support Representative (Entry-Level IT Support)

Location

Savannah, GA Company: Seimitsu Corporation

Launch Your IT Career with Seimitsu

Are you passionate about technology and enjoy helping people solve problems? Do you want an opportunity to grow your technical skills while working alongside experienced engineers in a fast-paced Managed Service Provider (MSP) environment?

For over 40 years, Seimitsu has been a trusted technology partner for businesses throughout Southeast Georgia. We provide Managed IT Services, Fiber Internet, Cybersecurity, Cloud Solutions, Business Networking, and VoIP services, delivering exceptional customer experiences through innovation and local support.

We're looking for a Technical Support Representative who is eager to learn, enjoys troubleshooting technology, and takes pride in delivering outstanding customer service.

This is an excellent opportunity for someone looking to build a long-term career in Information Technology.

What You'll Do

As a Technical Support Representative, you'll serve as the first point of contact for customers needing technical assistance. You'll troubleshoot a wide variety of technology issues while providing friendly, professional support by phone, email, remote connection, and occasionally onsite.

Your responsibilities include

• Provide exceptional customer service and technical support via phone, email, and ticketing system
• Troubleshoot hardware, software, Microsoft Windows, Microsoft 365, printer, email, and workstation issues
• Assist customers with password resets, user account management, and basic technical questions
• Support desktops, laptops, mobile devices, printers, and other endpoint equipment
• Provide remote support using secure remote access tools
• Travel to customer locations when onsite support is needed
• Install, configure, and deploy computer hardware and software
• Troubleshoot internet connectivity, Wi-Fi, and basic networking issues
• Ass...