Technical Support Engineer 2

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description : This is a remote position and can be located anywhere in the US.

To provide proactive and reactive technical support for Mitchell Auto Casualty software solutions (ACS). This consists of working closely and independently with product development, product management, customer service, field support and customers as a technical liaison. Primary Responsibilities:* To handle escalation of all customer problem calls not resolved by 1st or 2nd level TAC technicians, by researching, reproducing problems, and interfacing with customers, vendors and internal resources until resolution on both production and test environments. Logging all confirmed defects and issues in Tracker system. In overload situations may handle first level calls as well. * To provide product training to ACS customer service staff, 1st and 2nd level TAC Technicians and Customer Support Managers on product installation, upgrade, and uninstall of the product, as well as any associated utilities (PPOM importer, data importer, IEP, dpsupport, and other tools and utilities) , including development of technical training curriculum and materials. * To provide the Mitchell ACS organization, including TAC, Customer Support, CSMs, H.I.M., and...