Technical Support, Associate / New York, NY

Location: New York, New York Team: Technical Support Job Requisition #: R260123 Date posted: Jun. 02, 2026

Job description

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About this role

The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination.

Responsibilities

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• Respond to user inquiries, email, or phone-generated support calls
• Escalate high-impact problems while maintaining responsibility.
• Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS.
• Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment.
• Understand and support in-house applications.
• Provide tech solutions and guidance to users at all levels.
• Build and install hardware in accordance with the lifecycle program.
• Manage inventory and assets.
• Assist with any other IT support elements when required.
• Assist with project delivery tasks as needed.
• Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Security, Windows, Network Operations, and others to maintain a high level of service.
• P...