Technical Sr. Analyst/IT Support Analyst

Overview

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts, and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud, and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category.

The IT Support Analyst will provide on-site IT support for our Dublin, Ohio office while also supporting employees across the Americas remotely. This role serves as the primary IT presence in a key regional hub and requires close collaboration with global IT teams. A strong focus on customer experience is essential - this person will be the face of IT for the region and must deliver a consistently positive, professional, and responsive support experience. We're looking for someone who takes ownership of issues, communicates clearly throughout the process, and treats every interaction as an opportunity to build trust with the people they support.

Working hours will align with standard business hours in Eastern Time, with occasional flexibility required to support other Americas regions and critical global incidents. Responsibilities: * Provide hands-on IT support for the Dublin, Ohio office, including deskside support, troubleshooting, and user assistance * Act as the primary IT contact for the Dublin location, ensuring smooth day-to-day office and IT operations * Support additional Americas users and sites remotely, maintaining consistent service levels across the region * Suppo...