Systems Engineer - UC

Overview: ### Systems Engineer – Unified Communications & Networking (Remote)

The primary focus of the Systems Engineer position is to provide technical knowledge, inbound client trouble explanation and resolution, receiving existing ticket escalations and performing remote UC and telecom service turn-ups for multiple clients.

Responsibilities: * Project Implementation Lead (client turn-up) – the SE will lead the successful deployment of UC projects for our clients including but not limited to the installation, refresh and/or upgrade of Session Border Controllers, switching environments, virtualized environments, network infrastructure, hosted services, disaster recovery systems and/or processes and workstations. * Maintain a continuous relationship with project managers or project coordinators on status of client installations and overall project status. This will require excellent ticket notes that are kept current and overall verbal and written awareness of issues to resolve * Escalation - Provide subject matter expertise to diagnose and remedy server, network and complex end user issues that are escalated by other team members. In turn, follow the escalation process when needed to escalate issues. * Proactive maintenance, analysis, design, development, documentation, and testing of client network environments through remote work utilizing necessary independent judgment and discretion * Participate in and take the lead on technical discussions with clients and client stakeholders that impact the client’s business continuity and growth. * Introduce new network related technology trends, make recommendations and develop plans for the future of the client’s network infrastructure. * Provide on-the-job training for the UC SOPs and technology in general to other members of the field engineering team that are performing UC installations * As per reasonable effort, document the client’s network environment and supporting material that ensures consistent qu...