Systems Engineer - Publishing Application

Systems Engineer - Publishing Application

Remote

Position Summary

We are seeking a Systems Engineer to support and maintain a business-critical publishing application environment. This role is responsible for application administration, infrastructure support, troubleshooting, user support, and system maintenance across Linux-based platforms.

The ideal candidate will have experience with Linux systems, Perl programming, and OmniMark, along with strong problem-solving skills and the ability to work directly with end users to gather requirements and resolve technical issues.

Key Responsibilities

* Administer, support, and maintain enterprise publishing applications and associated infrastructure. * Troubleshoot and resolve application, system, and infrastructure issues in a timely manner. * Monitor application performance, identify root causes of problems, and implement corrective actions. * Work closely with business users, developers, and stakeholders to understand requirements and resolve production issues. * Manage user access, account administration, and password updates in accordance with security policies. * Support application deployments, upgrades, patching, and configuration changes. * Maintain and troubleshoot Linux servers and related system components. * Develop, modify, and support automation and maintenance code and scripts using Perl. * Support and maintain OmniMark-based publishing and content-processing workflows. * Analyze application logs, system logs, and performance metrics to diagnose issues. * Create and maintain technical documentation, operational procedures, and knowledge base articles. * Participate in incident management, problem management, and change management activities. Provide production support and participate in on-call support as required. *

Required Technical Skills

* Linux administration and support * Perl programming * OmniMark * Application Support & Operations Experience * IT Service Management Experience * Strong troubleshooting and analytical skills * Problem-solving mindset * Ability to prioritize and resolve production issues quickly * Customer/user support orientation Collaboration with developers, business teams, and stakeholders *

Nice-to-Have / Highly Desired Background

• Publishing systems or content management experience
• XML, SGML, or document publishing workflows (often associated with OmniMark environments)
• Scripting and automation experience beyond Perl
• Experience supporting business-critical production applications
• On-call support experience