Systems Engineer 2 - Service Desk (EMR)

The System Engineer 2 - Service Desk role is responsible for the delivery of high-quality IT technical professional services to our clientele. This candidate must have 2 to 3 years of EMR (Electronic Medical Record) experience. These services may include consulting, remote troubleshooting, and support for clients with various technologies, installation and integration, and troubleshooting of Systems services. The Systems Engineer must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position. PRIMARY DUTIES include but are not limited to: * Customer Satisfaction through the delivery of world class Support Services. * Optimizing productivity while assigned to customer tickets or projects. * Ability to prioritize work through ticket and project status. * Problem-solving and resolution of systems issues and escalating where appropriate. * Ticket Quality Control and Ticket Management. * Customer Service including phone, video, and email communication. * Occasional on-site to nearby customers (less than 5%). * Occasional on-call responsibility/rotation. * Participation in process improvement initiatives. * Documentation skills for customer environments.

COMPETENCIES

* Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues. * Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools. * Ability to communicate effectively and professionally with all customer contacts. * Ability to provide clear written communication for ticket/project updates. * Clear written communication to maintain organization and control over all information related to customer tickets and assignments. * Excellent verbal skills for customer interaction. * Excellent documentation skills. * Dedicated to always providing except...