Support Systems Engineer

Job Summary: The Systems Engineer supports the stability, functionality, and ongoing improvement of REE Medical’s core business applications, including Zoho, Monday.com, NetSuite, Jira, Zapier, and other operational systems. This role serves as an escalation point for technical issues involving these platforms, supports system integrations and workflows, and collaborates with engineering teams to ensure business systems operate reliably and efficiently

What is expected in this role: 1. Application Platform Support & Escalation

• Serve as the escalation point for issues involving Zoho (front-end and back-end), Monday.com, NetSuite, Jira, Zapier, Slack integrations, RingCentral, Twilio, Calendly, and other REE core business applications.
• Diagnosing and resolving complex platform issues escalated by the support team
• Troubleshooting system configurations, automations, integrations, and workflow failures
• Investigating root causes and implementing fixes that prevent recurrence
• Communicating technical findings clearly to support staff and business stakeholders

2. System Reliability & Operational Stability

• Maintain stable and reliable operation of supported platforms so business teams can perform their work without disruption.
• Monitoring system performance using tools such as DataDog, responding to alerts, and identifying potential issues before they impact users
• Improving system configurations, workflows, and automations to increase reliability and efficiency
• Supporting troubleshooting of integration failures between business systems
• Ensuring platform configurations remain organized, maintainable, and scalable
• Identifying and documenting system problems within problem management processes with problem tickets
• Identifying areas of technical debt and providing solutions
• Owning SaaS backend changes, application enhancements, and configuration updates
• Managing application upgrades, patches, and ongoing platform maintenance

3. Incident R...