Sr Svc Rep, Distribution IT Support

Date

Jun 22, 2026

Primary Location

Greensboro, NC, US

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Company

Lincoln Financial

Alternate Locations

Greensboro, NC (North Carolina); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Radnor, PA (Pennsylvania)

Work Arrangement

Remote

Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance

is not available for this opportunity.

Requisition #

76212

The Role at a Glance

This position will perform and deliver on routine and progressively more non-routine assignments for distribution IT support independently in accordance with

established procedures/guidelines. They will provide a diverse range of information to employees and/or Field Service Agents to optimize the use of technology

and to troubleshoot and diagnose reported problems.

What you'll be doing

Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

Meets or exceeds departmental quality and service standards.

Works overtime as needed.

Works independently delivering on routine but progressively more non-routine work, in accordance with established procedures and guidelines in a

timely manner and meets deadlines appropriately.

Makes routine and progressively more non-routine decisions independently, in accordance with established procedures and guidelines.

Shares a diverse range of knowledge and information and/or enables less experienced team members to perform their assignments.

Performs a diverse range of tasks/transactions related to common programs and services by directly applying expanded knowledge obtained from

the role in increasingly more complex situations.

Responds to, diagnoses and resolves application problems and tickets arising from end user support request...