Software Engineer, Reliability Platforms

About the Team

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The Reliability Platform role is a key pillar of DoorDash's Production Lifecycle team, alongside Observability and Deploy Platform. This group's mandate is to enable users and agents to reason about the health of our services, facilitate change control safety, and provide the means to rapidly address any unexpected state.

Ownership is fundamental in DoorDash culture, and all teams own what they build. We are not here to operate services on others' behalf, but to provide tools that enable their success and ensure a consistently high level of quality for everything we do. We approach challenges with the pragmatic perspective of an SRE, and deliver solutions with the mindset of a SWE who detests toil and repetitive tasks. We use software and agents to "keep the lights on" and focus our energy on innovation that will level up the entire organization.

This mission falls into three main categories.

• *Service Health* – Providing SLO frameworks, analytics tools, and AI Agent enablement to extract high quality insights from our telemetry to pinpoint faults, or highlight deficiencies
• *Change Orchestration* – Provide self-service provisioning orchestration, evolving from UI to Agent-driven to allow our developers to safely affect production from their IDE
• *Incident Management* – Define and deliver tools/processes/policies leveraged by our peers to quickly understand and recover from any unexpected issues in the environment

This mandate implies a broad contribution across many aspects of the infrastructure, and demands equal parts software development and systems integration. Our priorities are always informed by an obsession to level up over 4,000 internal customers/peers, and obfuscate infrastructure complexity so they can focus on making the DoorDash product itself amazing!

About the Role

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As a Software Engineer on the Reliability Platform team, you'll help design, build, and operate service...