Software Engineer Manager - Supply Chain RE (Remote)

Position Purpose

As Manager, Reliability Engineering for Transportation and Delivery Fulfillment, you lead the team that runs and improves the supply chain systems that move freight to our stores and distribution centers and get product to our customers. Your team spans onshore and offshore engineers, including staff engineers, and you hold operational and engineering work to a single set of goals. You own these systems 24x7. When a major incident is declared, you are the escalation point: you open the call, direct the technical response, and tell business and executive stakeholders about the impact, the scope, and the expected recovery. Those updates go out on a cadence you publish in advance. You run both domains as one practice, with one on-call and escalation model, one problem review, and one prioritized reliability backlog. You map the Critical User Journeys (CUJs) the business depends on, then set and enforce Service Level Objectives (SLOs) for availability and performance against them. Problem management, automation, and applied AI are how you remove recurring operational work for good. You keep changes from causing incidents, and you deliver resilience testing and security remediation on the dates we commit to. You hire, develop, and recognize your engineers.

Key Responsibilities

30% Delivery & Execution:

Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions Documents, reviews and ensures that all quality and change control standards are met Writes custom code or scripts to automate infrastructure, monitoring services, and test cases Works with vendors and partners for the successful implementation of critical tooling and platforms Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively Contributes to enterprise-wide tools to drive destructive testing, automation