Software Engineer (Agent) Onsite (San Francisco, CA)

Software Engineer (Agent) Onsite (San Francisco, CA) Full-time $150,000 - $200,000 / yr View all jobs Who We Are --------------

A few weeks ago a 95-year-old patient called one of our practices. She apologized for being long-winded before she’d said much of anything. “I promise my mind is still very sharp,” she said; you could hear in her voice that she’d been made to feel otherwise. Our agent didn’t cut her off. It listened. She thanked it at the end of the call for being so patient.

She probably didn’t know she was talking to AI. But she felt that someone had listened.

Most voice agent companies in healthcare are racing to solve one thing: getting patients off hold fast enough to schedule an appointment. We think that’s the wrong finish line. The moment a patient calls is just the beginning: there’s the referral fax, the insurance check, the prescription refill, the follow-up, the billing. Most of it is invisible to the patient and exhausting for the practice. We’re building the platform that handles all of it, with the patient at the center of every touchpoint.

We’re 2 years in and working with 400+ medical practices across 27 specialities, including primary care, dermatology, optometry, and mental health. One Medical's founder is an investor. We've raised over $13M in VC funding and grew ARR 10x last year, which means it's a great time to join.

The Role

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You’d be the first dedicated Agent Engineer at Parakeet. There’s no playbook for this yet… you’d be writing it.

In practice: you’re in customer calls four or five times a week, translating what you hear into decisions and working prototypes (sometimes before the call even ends). You’re the person who holds context on both sides: what the customer needs, what our platform can do, and what the gap is. You make the call on what gets built now, what gets pushed, and what becomes a roadmap item. Nobody’s going to make that call for you.

Healthcare scheduling is not OpenTable...