Senior Technical Support Engineer

*Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.*

*At the core of the role*

We are building cutting-edge cloud solutions that empower enterprises worldwide. Our mission is to deliver reliable, scalable, and secure platforms that support critical business operations across industries.

We are looking for a Senior Technical Support Engineer to join our global team. This role involves providing advanced support for cloud infrastructure products, troubleshooting complex issues, and ensuring customer satisfaction in high-pressure environments.

The position is based in US (US Citizen), and requires strong technical expertise combined with excellent communication skills.

*Core skills you’ll bring*

• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• Experience in customer-facing technical support roles.
• Strong troubleshooting skills for complex technical issues.
• Excellent written and verbal communication skills in English (Advanced).
• Solid L2/L3 networking knowledge: stacks, switching, routing, firewalls.
• Experience working with Linux.
• Ability to manage and prioritize multiple customer issues in dynamic, high-pressure environments.
• Must be a US Citizen.

*Nice-to-have:*

• Experience with Docker and Kubernetes.
• Experience with ELK stack.
• Background working with Telecommunication Providers.

*The impact you'll create*

• Provide technical support for cloud infrastructure products and operator suites.
• Perform in-depth log debugging and analysis.
• Support customer KPIs and SLAs.
• Execute software upgrades and patching.
• Lead emergency recovery for outages.
• Maintain customer lab environments.
• Mentor and train other engineers.
• Document technical solutions and contribute to the knowledge base.

*What supports your journey*

• Collaboration with engineers and technicians across multiple product lines and global regions (Canada, US, China, Costa Rica, Romania, and more).
• Exposure to cutting-edge cloud infrastructure technologies based on open-source platforms.
• Opportunities to innovate, mentor, and grow within a global technical support organization.

*People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.*