Senior Systems Engineer / Level 3 Generalist

Senior Systems Engineer / Level 3 Generalist

About Wolff Logics

Wolff Logics is a security-focused Managed Service Provider (MSP) delivering enterprise-grade IT, cybersecurity, cloud, compliance, and strategic technology solutions to organizations across multiple industries.

Our mission is to help businesses leverage technology securely and efficiently while serving as a trusted advisor for their long-term success. We provide comprehensive IT management, cybersecurity protection, cloud services, business continuity planning, compliance guidance, and strategic consulting.

We are seeking a highly skilled Senior Systems Engineer / Level 3 Generalist who thrives in a fast-paced MSP environment and possesses the technical expertise, business acumen, and leadership capabilities required to support and transform client environments.

Position Overview

The Senior Systems Engineer / Level 3 Generalist serves as the highest level of technical escalation within Wolff Logics and plays a critical role in delivering advanced technical solutions, strategic guidance, and exceptional client experiences.

This position is responsible for architecting, implementing, securing, and optimizing Microsoft 365, Azure, cybersecurity, networking, infrastructure, and business continuity solutions across multiple client environments.

The ideal candidate possesses deep technical expertise, strong communication skills, a consultative mindset, and the ability to independently lead projects while mentoring junior engineers.

This is a highly client-facing role requiring both technical excellence and professional business communication.

Key Responsibilities

Advanced Escalation Support & Technical Leadership

· Serve as the final escalation point for complex technical issues across multiple client environments.

· Perform root cause analysis and implement long-term remediation strategies.

· Lead troubleshooting efforts involving Microsoft 365, Azure, networking, infras...