Senior ServiceNow Platform Engineer (Senior Software Developer) - Remote

Job Description

Northwell is seeking a highly skilled and experienced Senior ServiceNow Platform Engineer to join our dedicated Platform team. This pivotal role involves hands-on development, administration, and continuous improvement of our enterprise ServiceNow instance. You will be instrumental in designing and implementing complex solutions, developing robust integrations, and ensuring the platform's stability and performance. A strong focus will be placed on leveraging advanced capabilities such as Flow Designer, expert-level scripting, and the implementation/support of Now Assist. You'll drive best practices, conduct code reviews, and contribute significantly to our platform's evolution.

Highly Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) - e.g., ITSM, Discovery, CMDB
• ITIL v3 or v4 certifications

Highly Preferred Skills

• Proven track record of 3+ years of hands-on experience in ServiceNow platform development and administration.
• Demonstrable expertise in CMDB utilization for robust solution design, implementation, and data model governance.
• Extensive experience with server-side (Business Rules, Script Includes, Workflows) and client-side (Client Scripts, UI Policies) scripting on ServiceNow, utilizing JavaScript and Glide API.
• Expert-level proficiency in designing and implementing complex solutions using ServiceNow Flow Designer.
• Solid experience in developing and maintaining Service Catalog items, Record Producers, and Order Guides.
• Significant experience designing, building, and supporting integrations with external systems using various methods (e.g., REST, SOAP, IntegrationHub).
• Direct, hands-on experience with ServiceNow Now Assist implementation, configuration, and ongoing support.
• Strong communication skills to work collaboratively and clearly relay information with immedia