Senior Java Software Engineer - Product Support (Remote)

Job Summary

We're looking for a Senior Java Software Engineer to join our Product Support Engineering team, focused on our court case management platform. This role sits at the intersection of live production support and ongoing modernization — you'll troubleshoot and resolve complex issues in a mature Java-based system, work across a service-oriented integration layer connecting to third-party attorney and e-filing systems and help guide the platform's evolution toward a more modern stack.

Neumo Court sits at the center of a large, real-world integration ecosystem spanning multiple state court systems, e-filing vendors, and attorney case-management platforms. You'll gain deep expertise across a broad technology stack spanning legacy enterprise Java and modern cloud-native services, with direct, visible impact: your fixes keep real court dockets moving and real filings from getting stuck. This is an excellent role for an engineer who likes solving hard, high-stakes technical puzzles and wants both depth in a mature codebase and exposure to where the platform is headed next.

Duties and Responsibilities

• Diagnose and resolve production issues across a multi-tier Java application, including backend services, database interactions, and integration middleware.
• Investigate and fix defects in our Enterprise Service Bus (ESB) integration layer, which connects our platform to third-party case management, e-filing, and document systems (including state-specific and vendor-specific integrations).
• Trace issues through XML/XSLT transformations, JMS messaging flows, and web service calls (SOAP/REST) to identify root causes.
• Collaborate with QA, support, and product teams to reproduce, triage, and prioritize customer-reported issues.
• Write clear root-cause analyses and remediation plans for complex, cross-system bugs.
• Contribute to the modernization of legacy components (e.g., migrating from Struts/JSP toward Sprin