Senior Business Analyst, Site Reliability Engineering



 Are you a Business Analyst who thrives at the intersection of business operations and technology? Do you know how to turn complex production challenges into clear requirements, smarter processes, and practical tools that improve reliability? Join CFA Institute and partner with Site Reliability Engineering, Production Support, and business teams to strengthen the customer-facing platforms behind high-profile global events—from developing operational playbooks and monitoring dashboards to reducing incidents through automation and continuous improvement.

The Business Analyst (BA) is responsible for leading efforts to research and document the needs of business stakeholders and of the engineers who keep CFA Institute’s customer-facing platforms reliable. Working closely with Site Reliability Engineering (SRE), Production Support, and business analysts across IT, the BA will analyze operational and business processes, identify opportunities to streamline and improve those processes, and develop concise requirements and functional specifications for the monitoring, reconciliation, and coordination tooling that reduces and resolves production support issues.

The BA will be involved in the planning and execution of high-stakes operational events and reliability initiatives throughout their lifecycles. They will take a leading role in defining and scoping business problems with stakeholders, with an emphasis on improving efficiency across the system and resolving and reducing production support issues. They will play an integral role with delivery teams by creating feature requirements, user stories, acceptance criteria, and data maps, and will own the playbooks, dashboards, and coordination processes that standardize how the team plans, executes, and learns from operational events. In addition, they will lead configuration of end-user features, communication, rollout and training, and ongoing operational support.

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