Quality Assurance Engineering Manager

Job Objective

The QA Manager is responsible for leading and advancing quality assurance software engineering practices across a diverse portfolio of desktop and SaaS products. This position is accountable for establishing and executing a modern quality strategy focused on automation, scalable test frameworks, AI-assisted quality practices, and standardized processes across the organization.

This role operates at both a strategic and operational level, providing leadership in team development, quality governance, release confidence, and continuous improvement initiatives. The Engineering QA Manager partners closely with Engineering, Product Management, DevOps, Platform/IT, and Support teams to implement consistent testing methodologies, improve product quality, and optimize delivery processes.

The position requires strong people leadership combined with technical expertise in test automation, desktop and web application testing, CI/CD integration, and emerging AI technologies that enhance test design, defect detection, issue triage, and overall engineering productivity. Essential Functions* QA leadership and team management: + Establish clear team structure, role clarity, career growth and performance expectation among QA engineering staff. + Balance resource allocation across multiple projects and product offerings aligning with strategic priorities, defined roadmap and release schedules. + Work with other engineering leaders in building strong culture of quality ownership, accountability, continuous improvement and collaboration. + Mentor team members in modern QA engineering practices, automation and quality metrics. + Manage contractor contributions to ensure consistency in quality, output, standards and integration across all teams. * Define and execute a unified QA strategy across the organization. * Establish and standardize scalable, repeatable QA processes across teams and products. * Lead development and scaling of sustainable test autom...