Quality Assurance Engineer - Warranty

Purpose

The Warranty Quality Engineer is responsible for managing the end-to-end warranty claim process within the Americas quality organization, covering operations in the United States, Mexico, and Brazil. This role receives, reviews, and technically evaluates warranty claims submitted by OEM customers, negotiates cost-sharing with customers where applicable, and manages the classification and distribution of approved claims to suppliers and affiliated entities. The position also drives warranty cost reduction through data analysis and cross-functional improvement activities

Key Responsibilities include the following

(other duties may be assigned as needed):

Customer Warranty Claim Management

• Receive and classify warranty claims submitted by OEM customers; conduct technical review to assess claim validity and accuracy
• Initiate and prepare dispute submissions with technical justification where claims are determined to be invalid or inaccurate; register decisions in the customer’s warranty management system
• Negotiate warranty cost-sharing ratios with OEM customers based on technical analysis and contractual terms
• Review buyback claims submitted by affiliated entities (subsidiaries/related companies), validate technical content and completeness, and submit to the customer on their behalf

Approved Claim Distribution & Supplier Management

• Upon claim approval, classify warranty costs into supplier claims and inter-company (affiliate) claims based on root cause and responsibility
• Notify responsible suppliers and affiliated entities of approved claims; receive and process dispute submissions and register outcomes in the warranty management system
• Coordinate with Supplier Quality and Purchasing teams to ensure timely resolution of supplier-responsible warranty claims

Warranty Analysis & Improvement

* Analyze warranty claim data across Americas operations (United States, Mexico, and Brazil) to identify Worst performe...