Quality Assurance Assistant

Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance GROW WITH US!

Benefits: Paid Time Off 401(k) plan + employer matching contributions Medical, Dental, Vision Insurance with employer contributions Company provided EAP (Employee Assistance Program) Full time, Monday to Friday schedule Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

National Service Bureau (NSB) is looking for a Quality Assurance Coordinator to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Quality Assurance Coordinator Job Description: We are seeking a Quality Assurance Coordinator to support our management staff with ensuring that internal business productivity and quality are being upheld to a high industry standard. Monitor agent inbound/outbound calls Assess calls for compliance, quality, efficiency, and performance Review agent files for compliance, quality, efficiency, and performance Identify re-training and coaching opportunities Effectively communicate coaching opportunities through the proper channels Support internal quality control policy and procedures Track performance at department, team and individual levels Other duties as assigned

Quality Assurance Coordinator Skills Required: Ability to organize and prioritize multiple tasks and requests Proficiency with Microsoft Office Ability to provide effective feedback both verbally and in writing Exceptional attention to detail Positive attitude and approach Strong analytical and problem-solving skills Experience with operational audits Ability to work independently and within a team Willingness to exemplify our Core Values Spanish-English bilingual preferred

NSB Core Values: Follow Through Be Engaged Think First Be Respectful Be Accountable NSB Culture & Environment: Diverse and friendly team Emphasis on work/life balance No nights/weekends Positive environment Performance-based incentives Advancement opportunities

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We are proud of the professional environment fostered through our roots as a family owned and operated business. We are looking to find a fantastic Quality Assurance Coordinator as we enter the largest period of growth in our company’s history.

This is a remote position.

Pay: $19.00 - $22.00 per hour