Quadient Software Engineer Supervisor

Job Summary

The Quadient Software Engineer Supervisor will have the responsibility of managing, coaching and mentoring the Quadient team, serving as the senior technical authority and final approver for all new Quadient solutions, owning escalations and complex problem resolution, prioritizing and overseeing multiple client projects to their successful completion, leading the integration of AI and automation tooling into engineering workflows, and working closely with the Director to support continuous improvement initiatives.

Responsibilities

• Manage the Quadient team
• Performance review and metric management for direct reports
• Define requirements, monitor project through to completion, ensuring it meets client’s expectations, using workflow architecture and solution design.
• Oversee and support multiple Quadient projects
• Develop and maintain project plans.
• Collaborate with all cross-functional team member to accomplish required tasks and provide project updates.
• Report to Director when tasks are at risk
• Supervise, mentor and coach the Quadient team
• Lead solution design and architecture across all Quadient platform components — Designer, Scaler, ICM, and Approver — including line data parsing, redesign engineering, and template architecture
• Serve as the final approver for all new Quadient solutions, workflows, and product designs prior to development
• Oversee the testing/QA to ensure accuracy and integrity of development and output
• Act as the senior technical escalation point for the Quadient team — own resolution of complex technical issues, production-impacting incidents, and time-critical client deliverables, ensuring timely resolution and complete communication
• Engage with stakeholders, delivery teams, and leadership to ensure the product provides all features, tools and integrations needed, in order to accomplish client’s needs.
• Support the engineering team with product upgrades and enhancements where applicable
• Lead t...