Professional Services Software Engineer

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

The Professional Services Integrations and Customizations (PSIC) Software Engineer is part of a global team and is responsible for creating customized solutions that integrate 8x8’s award-winning hosted UCaaS, CCaaS, CPaaS, and AI/ML solutions with our customers’ applications, such as CRMs, WFM tools, or other 3rd party applications. Your solutions development experience, call center and telecom industry knowledge, understanding of Natural Language Processing (NLP) technologies for chat and voice, and strong customer presence will help 8x8 deliver world-class custom solutions.

What will you do?

By joining our global professional services engineering team, you will interact directly with our clients to create and implement configurations and integrations between 8x8 and our customers’ applications.

How will you do it?

You will be responsible for creating customized solutions that enhance 8x8 products and services to meet customers’ requirements based on a mutually agreeable Statement of Work (SOW).

In addition, you will have direct contact with our customers to provide them with feedback and address any questions that might arise during the project lifecycle.

Responsibilities

• Collect project requirements from customers through remote interviews.
• Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required.
• Design and prototyping software development projects as required and be responsible for the quality of work produced.
• Manage the customer’s deployment of 8x8 services and solutions as specified in the SOW.
• Present 8x8 services and customized solutions to customers, including executives and end-users
• Meet or exceed P&L goals for professional services.
• Configuring sy...