Pega Platform System Administrator

Job Title

Pega Platform System Administrator

Location

Remote (U.S. based) with occasional travel to client or partner sites as needed

Clearance Requirement

U.S. Citizenship and Green Card Holder with the ability to obtain a clearance

* *Ideally US Citizen OR Green Card Holder -* A minimum of 3-5 years of continuous U.S. residency is requires due to Federal Background check requirements

POSITION OVERVIEW

Avilamb Inc. is seeking a Pega Platform System Administrator to support the Department of Veterans Affairs (VA) program. This role will administer and monitor Pega environments, support access and release activities, maintain platform reliability, and coordinate operational support across technical teams.

1. Duties and Responsibilities

• Administer Pega production and non-production environments, including environment readiness, access, roles, configuration settings, and operational baselines.
• Monitor application and platform health, availability, performance, background processing, services, queues, database behavior, and interface status using Pega and enterprise tools.
• Use Pega Diagnostic Center and related observability data to identify anomalies, bottlenecks, capacity concerns, and emerging reliability risks.
• Coordinate user provisioning, role-based permissions, authentication, PIV/ICAM dependencies, access reviews, onboarding, offboarding, and license administration.
• Support release windows, deployment validation, rollback readiness, patching, upgrades, hotfixes, and post-deployment stabilization.
• Maintain audit logs, access reports, system-health reports, capacity reports, configuration records, runbooks, and administrative knowledge articles.
• Coordinate with security, configuration management, service desk, development, data/integration, and cloud-provider teams on incidents, changes, and maintenance.
• Support backup, recovery, continuity, failover testing, and operational-restoration activities in