PC/Technical Support Technician

Job ID: 2614150

Location

Atlanta, GA, US

Date Posted

2026-06-30

Category

Information Technology

Subcategory

Technical Support

Schedule

Full-Time

Shift

Day Job

Travel

No

Minimum Clearance Required

Interim_Secret

Clearance Level Must Be Able to Obtain

Secret

Potential for Remote Work

ORA_ON_SITE

Description

This position is located in Decatur, GA.

SAIC has an immediate opening for a PC/Technical Support Technician. SAIC requires PC Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position provides support for day-to-day operations for USARC while located at Decatur, GA. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains.

Job Description

• Provide front-line and tier 2 support to end users to include interacting with network services, physical devices, software systems, and asset management to restore service and/or identify core problems. Resolves technical problems and answers queries by telephone or service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software and/or hardware. Troubleshoot software and hardware failures and apply domain specific knowledge to return equipment to operational status within agreed upon Service Level Agr...