Mid-Level Help Desk Technician - On-Site Managed IT Services

Help Desk Technician II (Managed IT Services)

Build Your IT Career with Total Network Solutions

Total Network Solutions (TNS) is a fast-growing Managed IT Services Provider supporting businesses throughout Southern California and across the United States. We deliver enterprise-class IT support, Microsoft 365 administration, cybersecurity, cloud services, and infrastructure management to small and mid-sized businesses.

We're looking for an experienced Help Desk Technician II who enjoys solving technical problems, helping people, and growing their IT career.

This is not a call center position. You'll become part of a collaborative engineering team supporting a wide variety of technologies and client environments.

Schedule

This position supports our extended service desk hours and requires a consistent schedule that includes:

• Every Saturday and Sunday (day shift)
• Three weekdays, including one swing shift

Applicants must be willing to work weekends and an evening shift as part of their regular schedule.

This position is 100% in our Long Beach office. Remote work is not available.

Candidates must currently reside within approximately 30 minutes of Long Beach, CA.

What You'll Do

As a Help Desk Technician II, you'll provide exceptional technical support while serving as the first line of contact for many of our clients.

Responsibilities include

* Resolve Tier 1 and Tier 2 support requests * Troubleshoot Windows 11 desktops/laptops * Support macOS users * Configure and troubleshoot Microsoft 365 applications * Support Microsoft Outlook, Teams, OneDrive and SharePoint * Assist with Microsoft Entra ID and user account administration * Support Microsoft Intune managed devices * Perform workstation deployments and user onboarding/offboarding * Troubleshoot printers, scanners and peripheral devices * Support VPN connectivity and remote users * Troubleshoot basic networking issues involving switches, wireless access points and firewalls *...