Managed IT Systems Engineer

Qualifications

The ideal candidate will have advanced experience supporting Microsoft-based business environments, cloud services, networking infrastructure, cybersecurity, virtualization, and end-user systems.

Technical Skills

Microsoft Technologies

· Windows 10/11 and Windows Server 2016–2022 (2025 experience a plus)

· Active Directory, Group Policy, DNS, DHCP, and Remote Desktop Services

· Microsoft 365 administration including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID

· Microsoft Intune, Autopilot, Defender, Conditional Access, MFA, and endpoint management

· Microsoft Azure services including virtual machines, networking, backup, disaster recovery, and hybrid cloud environments

· PowerShell scripting and automation

Virtualization & Infrastructure

· VMware vSphere/ESXi administration and support

· Hyper-V management

· Storage, high availability, and disaster recovery planning

Networking

· TCP/IP, DNS, DHCP, VLANs, routing, switching, VPNs, and wireless networking

· Troubleshooting network performance, connectivity, and security issues

· Experience with Cisco, Ubiquiti, Aruba, Fortinet, or Meraki environments preferred

Cybersecurity

· Firewall administration and endpoint security management

· Microsoft Defender and Sophos solutions

· Vulnerability management, patching, ransomware response, and security best practices

· MFA, Conditional Access, and incident response experience

Backup & Disaster Recovery

· Backup implementation, monitoring, testing, and recovery

· Experience with Veeam, Datto, Nakivo, Synology, or Azure Backup preferred

VoIP & Unified Communications

· Deployment and support of cloud and on-premises VoIP solutions

· Microsoft Teams Phone, SIP trunking, call routing, auto attendants, and QoS

· Experience with RingCentral, 8x8, Zoom Phone, GoTo Connect, 3CX, or similar platforms preferred

End-User Support

· Advanced troubleshooting of desktops, laptops, mobile devices, servers, printers,...