Lockbox Operations Quality Assurance Analyst

About this role

Wells Fargo is seeking a Quality Assurance Analyst to support the QA team by leading auditing activities and researching and presenting findings for Lockbox Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will

• Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
• Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
• Identify risks and problem areas and recommend improvements
• Research risks and develop solutions for problems identified
• Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
• Evaluate staff knowledge and compliance with governing policies, procedures and regulations
• Provide support for exam management activities and any other initiatives as needed
• Mentor less experienced staff and assist with their development
• Consult with leadership related to results of assessment
• Communicate overall process or transaction quality
• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications

* 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Audit Experience
• Knowledge with lockbox operations
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to motivate and provide performance feedback to staff
• Experience developin...