Jr Help Desk Support

Description of Duties

The Jr Help Desk Support is part of Amentum's Missile Defense Division and directly supports the Missile Defense Agency (MDA). The candidate will:

• Collect and analyze data to provide technical resolutions
• Provide remote troubleshooting support for break fix issues
• Provide escalation and status updates to MDA customers
• Provide technical support for enterprise projects that affect Service Desk workflows
• Resolve daily battle rhythm tasks
• Track all work using the Remedy ticketing system
• Utilize the mature knowledge database to assist customers

Basic Requirements

• Must have 6, or more, years of general (full-time) work experience
• Maybe reduced with completion of advanced education
• Must have 6, or more, months of IT experience
• Must have experience working in a customer-facing role.
• Must have experience with Microsoft Office
• Must have experience at working independently and in a team-oriented, collaborative environment
• Must have experience working with geographically dispersed teams
• Must have DoD 8570 IAT Level Certification or higher by employment start date (example:
• CompTIA Security+ CE)
• Must have, or obtain, an active DoW Secret Security Clearance.

Desired Requirements

• Have an ITILV3 Foundations certification
• Have Remedy experience
• Have experience with desktop support, service desk/help desk or call center experience.

Job Type: Full-time

Pay: $53,000.00 - $67,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s)

• Do you have 6months or more of IT experience?- REQUIRED
• Do you have a current DoD 8570 IAT Lvl II cert or higher?
• Do you have experience with customer facing roles?

Experience

* general work: 6 years (Required)

Location

* Huntsville, AL 35811 (Required)

Security clearance

* Secret (Required)

Work Location: In person