IT Technical Support Specialist - Hybrid

City/State

Virginia Beach, VAWork Shift

First (Days)Overview:

Overview

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Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.

This is a hybrid position with the potential for remote work.

The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)

Rotating Weekends

This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will

analyze system performance and proactively identify any potential issues.

The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.

Education

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Bachelor’s Degree Preferred

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Certification/Licensure

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No specific certification or licensure requirements

Experience

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• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to clearly explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving complex issues and escalating issues when needed
• Customer-focused with the ability to handle high-volume inbound calls

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Benefits: Caring For Your Family and Your Career

* Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * E...