IT Systems Engineer - Tier 1

About Fuel Cycle

:

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Why work at Fuel Cycle?

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

Overview

The IT Systems Engineer – Tier I is an entry-level to early-career technical role supporting Fuel Cycle’s IT infrastructure, systems, and platforms. Working under the direction of the IT Operations Lead and Director of IT, this role handles day-to-day support, system maintenance, and basic configuration tasks across core IT domains: endpoint management, user access, cloud platforms, cybersecurity hygiene, and AI tools.

This role is ideal for someone with foundational IT experience who is eager to grow across multiple technology disciplines in a fast-paced environment. The Tier I engineer follows established procedures, escalates complex issues appropriately, and contributes to documentation and automation improvements over time.

Location

Los Angeles, CA

Work Arrangement

This is an onsite role requiring five days per week in the office.

Key Responsibilities

IT Support & Endpoint Management

• Provide first-line technical support for hardware, software, and connectivity issues across Windows and macOS devices.
• Manage device enrollment, configuration, and basic policy assignments using Microsoft Intune, JAMF...