IT Systems Engineer

IT Systems Engineer

Diodes Incorporated (Diodes) is seeking a detail-oriented, motivated IT Systems Administrator to be part of our dedicated and talented team. In this role you will play a critical part in maintaining our company's technological infrastructure and ensuring seamless daily operations. This position is located in South Portland, Maine and reports to the US Infrastructure Manager.

Principle Duties and Responsibilities

• Utilize company ticketing system to log, track, prioritize, and resolve support issues within established SLAs. Accurately document troubleshooting steps and user communication.
• Plan, deploy, administer, maintain and upgrade systems and services in line with the company’s current and future business requirements.
• Work with other members of the IT organization, the end user community and, potentially, external vendors to meet business requirements.
• Currently the administration and maintenance environments encompasses

o Unix (Solaris/HPUX) and Linux servers/clusters

o Windows Client/Server environment

o VMware / Virtualization infrastructure

o Backup and Storage systems

o CAD solutions

• Diagnose and resolve both hardware and software issues, including investigation of reported problems remotely or supporting other engineers who may be remote in investigations.
• Work with other stakeholders to ensure impact of problems are understood and approach to resolution is effective.
• Maintain data backups to reduce the risk of loss of company data and restore data and systems as required.
• Ensure licensing compliance for the operating environment.
• Maintain the IT business continuity plan to minimize risk to the on-going operation with an understanding of the company’s RPO and RTO needs.
• Identify continual improvements opportunities in line with business requirements.
• Work will also be conducted within cleanroom environment which requires adherence to strict contamination control protocols essential for our semic...