IT Support Technician - Salt Lake City

The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technician will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Senior Systems Engineer and other IT team members to collaborate on long-term solutions that mitigate the volume and severity of IT issues for our practices.

This role will be a hybrid remote/in-person position with a focus on resolving issues remotely whenever possible. Must be within a commutable driving distance of Salt Lake City, UT for on-site support as needed.

Essential Duties

• Supports all SGA dental offices via remote support in an efficient and effective manner.
• Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
• Maintain accurate inventory of technology assets including hardware, software, and licensing.
• Perform general preventative maintenance on the company's computing infrastructure and software.
• Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
• Be able to work in a team environment with other IT professionals.
• Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
• Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
• Support networked multifunction units to include printing, scanning, and faxing.
• Work through vendor support including hardware and specialty software companies.
• Resolve issues with credit card terminals.
• Follow up on closed tickets to verify satisfactory resolution.
• Participate in structured cabling/wiring as required.
• Endeavor to resolve issues on the first call without escalation.
• Escalates appropri...