IT Support Technician – Remote & Field Support [NYC Only]

IT Support Specialist – On-Site & Remote (NYC)

Company

Kinetx Co Location: New York City Job Type: Contract Pay: $20–$25/hour Schedule: Flexible, based on client needs

About the Role

Kinetx Co is seeking an experienced, dependable, and detail-oriented IT Support Specialist to assist business clients remotely and on-site throughout NYC.

We maintain high standards for technical excellence, accountability, organization, and customer service. We're looking for a professional who takes ownership of their work, follows through on commitments, and consistently delivers quality results.

Responsibilities

• Troubleshoot Windows, hardware, software, and networking issues.
• Configure and maintain routers, switches, gateways, and Wi-Fi networks.
• Support Microsoft 365 and business applications.
• Manage assignments, priorities, and deadlines using ticketing and task management systems.
• Maintain accurate technical documentation, support logs, and task updates.
• Collaborate with team members, coordinate assignments, and communicate progress.
• Provide professional client support, including updates and follow-ups.
• Perform remote support and occasional on-site visits throughout NYC.

Requirements

• 2–5 years of professional IT support or help desk experience.
• Strong understanding of Windows, TCP/IP, DNS, DHCP, and networking equipment.
• Experience with ticketing systems, work management, and technical documentation.
• Proven ability to work collaboratively with a team and communicate directly with clients.
• Exceptional attention to detail, organization, and problem-solving skills.
• Ability to work independently, follow instructions accurately, and meet deadlines.
• Strong written and verbal communication skills.
• Windows computer, suitable remote workstation, and reliable internet.
• Ability to travel to NYC client locations as needed.

What We Value

Excellence, reliability, accountability, and a strong commitment to quality.

We expect team members to be proactive, organized, responsive, and thorough. Completing tasks correctly, documenting work, communicating effectively, and following through are essential.

We are seeking professionals interested in a long-term working relationship who take pride in consistently delivering excellent results.

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Application Question(s)

• Explain the difference between a switch and a router in a network setup.
• What is a gateway, and why is it important in a local network?
• How would you troubleshoot a situation where a user reports they have no internet access but are connected to Wi-Fi?
• In Microsoft Word or Excel, how would you create a document or spreadsheet that clearly records technical steps or configurations?
• Describe your current remote workstation setup. Please include the following details:

Type of computer (must be Windows-based)

Monitor size and resolution (minimum 21”, 1080p or higher)

Keyboard and mouse (wired or wireless)

Internet connection type and average speed

Any additional peripherals (e.g., webcam, headset)

This role requires a dedicated workstation suitable for IT support and documentation tasks. Be specific in your response.

Ability to Commute

* New York, NY 10005 (Required)

Work Location: Hybrid remote in New York, NY 10005