IT Support Technician

Kimber Mfg., Inc.

Job Description Job Title: IT Support TechnicianLocation: Troy, ALClassification: Non-ExemptGrade: HourlyDepartment: Information TechnologyReports To: Network SupervisorDate: July 1, 2026 SUMMARY/OBJECTIVE

The IT Support Technician is the first point of contact for end users requiring technical assistance. This role provides support for hardware, software, and network-related issues, ensuring timely resolution and maintaining high levels of user satisfaction. This is an entry-level position. The ideal candidate will have strong customer service skills, a willingness to learn, attention to detail, and the ability to follow processes. ESSENTIAL DUTIES & RESPONSIBILITIES* Respond to help desk tickets, phone calls, and emails in a timely manner * Diagnose and troubleshoot hardware, software, and network issues * Provide remote and in-person technical support to end users * Install, configure, and maintain desktops, laptops, printers, and peripherals * Document issues, troubleshooting steps, and resolutions in the ticketing system * Escalate complex issues to Tier 1/2 support or system administrators as needed * Assist with onboarding/offboarding by provisioning and configuring user equipment * Maintain inventory of IT assets and equipment * Create and update knowledge base articles and user guides * Follow up with users to ensure issues are fully resolved * Special projects assigned by supervisor * Accurately make independent decisions on product disposition * Trouble shoot various problems and develop corrective action to prevent reoccurrence * Adhere and monitor SOP * Understand/ learn the nature and functionality of the products being handled * Effectively communicate and notify supervisor when there are functional or cosmetic discrepancies * Must be able to accurately input all required data into the manufacturing database

* Complete other duties as assigned by leadership QUALIFICATIONS...