IT Support Technician

Job Description

Interplay is seeking a customer-focused IT Support Technician to assist with day-to-day technology operations and provide technical support to business users. The role involves troubleshooting hardware and software issues, supporting computer networks, maintaining user accounts, and helping ensure reliable and secure IT systems.

The ideal candidate has strong problem-solving skills, a service-oriented approach, and practical experience supporting Windows environments, Microsoft 365, and business technology systems.

Key Responsibilities

• Provide technical support for desktop computers, laptops, printers, and business applications.
• Diagnose and resolve hardware, software, and connectivity issues.
• Assist users with Microsoft 365, email, and account-access problems.
• Support Windows and macOS devices.
• Troubleshoot network, Wi-Fi, VPN, and peripheral-device issues.
• Create, update, and document technical support tickets.
• Assist with user account administration and access management.
• Support system updates, device maintenance, and security procedures.
• Escalate complex technical issues to senior IT personnel.
• Deliver clear and professional customer service to clients and employees.

Required Technical Skills

• Knowledge of Windows operating systems and basic macOS support.
• Familiarity with Microsoft 365 applications and services.
• Understanding of computer hardware, networking, and troubleshooting.
• Knowledge of Active Directory or Microsoft Entra ID is beneficial.
• Familiarity with remote support tools and ticketing systems.
• Basic understanding of cybersecurity and endpoint protection.
• Strong communication and customer-service skills.

Preferred Skills

• Experience in an IT help desk or technical support environment.
• Familiarity with Microsoft Exchange, Windows Server, and network devices.
• Knowledge of backup systems and remote monitoring tools.
• Relevant IT certifications such as CompTIA A+ or Microsoft certifications.

About the Company

Interplay is a Seattle-based managed IT services provider that supports small and medium-sized businesses. Its services include IT help desk support, network management, cybersecurity, cloud services, Microsoft 365 support, and technology consulting. The company emphasizes hands-on technical support and proactive IT management.

Pay: $55,000.00 - $72,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person