IT Support Technician I

Red Canoe Credit Union hires passionate, knowledgeable, and dependable individuals who are committed to making a difference. As a not-for-profit financial institution owned by our members, we believe in the value of people over profit. If you’re looking for a place to start a rewarding career you can be proud of, then Red Canoe might be the place for you.

We’ve been a cooperative since 1937. That means any money we earn goes back to our members, not into the pockets of stockholders like a bank. For more than 80 years, we’ve held the traditions of credit unions near and dear to our hearts. We are not for profit, but for people.

Red Canoe Credit Union has 10 branches spread across Washington and Oregon. We even have members living in all 50 states. But Red Canoe is still a local credit union at its core. For us, being local means an ongoing commitment to go beyond serving our members and giving back to the communities we call home. At Red Canoe, we strive to make a difference in the lives of our neighbors.

IT Support Technician I

Job Code

SPTEC1

FLSA STATUS

Non-Exempt

REPORTS TO

IT Ops Manager

DEPT

IT

SUPERVISES

None

WAGE

REVISED

July 2026

POSITION PURPOSE

Service-oriented and self-motivated employee who assists in operating the credit union’s computer systems, including installing and configuring hardware, software, and peripherals. Provides support for all aspects of IT, including operational and technical support for computer users. Acts as a SME for credit union systems.

ESSENTIAL JOB FUNCTIONS

* Evaluates, prioritizes, troubleshoots, routes, and answers support requests from users experiencing problems with hardware, software, networking, and other computer-related technologies, own the issue until resolution while upholding SLA.

* Thoroughly manages trouble tickets submitted by end users. Resolves all first level issues during the...